Here is a collection of the most frequently asked questions about the non-medical services provided by Home Instead Senior Care: Q: "How do you select your CAREGiverssm?" A: All of our CAREGivers have successfully completed a thorough reference and criminal background check. Each CAREGiver is also fully insured. Q: "How do you train your employees?" A: Every Home Instead CAREGiver participates in an exclusive training program, which covers the most practical topics and situations encountered in elder caregiving. We also provide encouragement to enable our CAREGivers to complete TOPPS and NVO training programmes. Q: "Are your services available for the elderly in nursing homes or assisted living facilities?" A: Yes, we provide companionship to care facility residents who require additional attention and/or personalised assistance. Q: "What makes Home Instead Senior Care different from other companies?" A: As the world's largest, most trusted company of its kind, we work hard to ensure that each client has a compatible relationship with their CAREGiver. And, you can be confident that we will be there when we are scheduled to be there. Q: "What happens if my caregiver is sick?" A: That's why we employ a CAREGiver team approach. If one CAREGiver is sick, another is normally available. Q: "Who pays the CAREGiver - me or you?" A: Home Instead Senior Care handles all the billing, payroll, taxes, insurance and administrative responsibilities for you Q: "What are your rates and minimum hours of service?" A: Please contact the Home Instead Senior Care Office for specific rate information. Q: "Why should I use Home Instead Senior Care rather than someone out of the newspaper?" A: There are several reasons why Home Instead Senior Care should be your choice for companionship and non-medical home care. All of our CAREGivers are screened, trained and insured. Our large staff of quality employees ensures that the most compatible and reliable CAREGiver will be there for your family member or friend. Q: "Is Home Instead Senior Care a maid service?" A: No, but we do offer light housekeeping, laundry and ironing.